What is your return policy?
We offer a 30-day return policy on unused, unopened products. If your mask arrives damaged or defective, contact our support team and we'll send a replacement or issue a refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Shop Pay, and Apple Pay.
Can I modify or cancel my order after placing it?
Yes — reach out to us within 12 hours of placing your order and we'll do our best to update or cancel it before it ships.
Do you ship internationally?
Yes, we currently ship to the US, Canada, and select international destinations. Shipping costs and delivery times vary by location.
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 7–14 business days depending on your location.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $99.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow it every step of the way.
How do I use the LED Face Mask?
Cleanse your face, then wear the mask for 10 minutes a day, 5 days a week. Use the power button to turn it on and the mode button to cycle through the 7 color settings.
Is it safe for all skin types?
Yes, this mask is suitable for all skin types. It's clinically-proven and aesthetician-created. If you have a photosensitivity condition or are pregnant, we recommend consulting your doctor first.
How is the mask powered?
It's cordless and rechargeable via the attached control unit — no messy wires connected to an outlet during use.