Order Processing
All orders are processed and dispatched within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Delivery Times
Once your order has shipped, delivery typically takes 7–16 business days, depending on your location and local customs processing. Please note that delivery times are estimates and are not guaranteed, as they can be affected by factors outside our control, including customs delays, weather, and carrier disruptions.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow 24–48 hours for tracking information to update after you receive it.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. [Insert here if you offer free shipping over a certain amount, e.g., "Orders over $99 qualify for free shipping."]
International Shipping
We currently ship to [list countries/regions, or say "most countries worldwide"]. International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Delays
While we work hard to ensure timely delivery, occasional delays can happen due to high order volume, customs processing, or carrier issues. If your order is taking longer than expected, please contact us at [support email] and we'll help track it down.
Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your address, contact us within 12 hours of placing your order.
Lost or Missing Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors or your local carrier first. If you still can't locate it, contact us within 7 days of the delivery date so we can investigate.